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Blog

Covid 19 Update

19th March 2020

Updated 28th March

To all our valued customers

On 23rd March 2020, the Government issued an unprecedented instruction that everyone must stay at home due to the current Coronavirus pandemic. Unfortunately this means that any holidaymakers who were due to travel to stay in one of our holiday cottages or shepherd huts within at least the next three weeks must not travel as planned.

We have contacted all affected guests.

For any new holiday bookings, please note that we are currently only accepting these where the arrival date occurs on or after Thursday 4th June 2020. We will continue to monitor the situation and so this may be subject to change.

Your safety and health is paramount.  We are therefore asking everyone to please follow all Government guidelines and stay home, stay safe and stay well.

Exceptions

In line with Government guidance we are accepting bookings from:

  • People who live in our properties as interim abodes whilst their primary residence is unavailable
  • Critical workers and non-UK residents who are unable to travel to their country of residence during this period
  • People who are unable to move into a new home due to the current restrictions

Changing your booking and cancellations

If you are unable to travel due to the ban, we are happy to change your booking to later in the year or next year. Please note that any increase in holiday cost will be charged, with any decrease in the holiday cost being refunded. If you have to cancel your booking with us due to the travel ban, you will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case (as we would class this a ‘force majeure’). Refer to our terms and conditions here

Cleaning

We can’t guarantee that our properties are free from infection, however, all properties are cleaned and maintained to a high standard and we are taking extra measures to help reduce the risk of infection.